Type of service

Homecare agencies


Dementia, Mental health conditions, Personal care, Physical disabilities, Sensory impairments, Caring for adults under 65 yrs, Caring for adults over 65 yrs

Last updated 1 December 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 8 and 11 November 2018 and was announced on both days.

This inspection was carried out by one adult social care inspector.

Prior to the inspection the provider had completed a provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and any improvements they plan to make. We used this information as part of our inspection planning and throughout the inspection process.

We checked the information we held about the service and the service provider. This included statutory notifications sent to us by the registered manager about incidents and events that had occurred at the service. A notification is information about important events which the service is required to send us by law.

During our inspection we visited three people and their relatives within their homes. We spoke with three support workers and the two registered managers. We spoke to three people who use the service and their relatives by telephone.

We spent time looking at records, including two care plans and risk assessment files, two staff recruitment and training files, medication administration records (MARs), daily records, complaints and other records that related to the management of the service.


Registration details

CQC register Happier at Home Care Limited to carry out the following legally regulated activities.

Personal care

  • Mrs Michelle Karen Howard is responsible for these services.
Terms of this registration relating to carrying out this regulated activity

The registered provider must ensure that the regulated activity personal care is managed by an individual who is registered as a manager in respect of that activity at or from all locations.